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FAQ

FAQ

GENERAL  

Q: What are the minimum and maximum selection of bet slips? 

A: You can have a minimum of one (1) selection and a maximum of forty (40) selections. 

  

Q: What are the minimum and maximum stakes I can place? 

A: The minimum stake amount for a ticket is 20 BIRR

  

Q: How do I open an account? 

A: Visit any of our shops to register an account. You will be able to begin betting immediately you have funded your account after registering. 

   

Q: Does it cost any money to get registered on BetKing? 

A: No. It is totally free to register.

    

Q: In which currencies can I bet? 

A: Currently, you can ONLY bet with the Ethiopian Birr. 

  

Q: Can I change my username? 

A: No, you cannot. The username that you have chosen during the registration process cannot be changed once you have created your BetKing account. Take care to choose your best username.

  

Q: What is Live Betting? 

A: Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play. 

   

Q: How to I play combination or system bet? What is the minimum stake?

A: A combination bet is a type of bet that allows you to select a number of possible outcomes on your ticket so that you are not at a complete loss if multiple games on your ticket are not winning.

Make sure that you are logged into your account with your username and password then you can follow the steps below;

Step 1: Select your sport of choice from the menu on the left side of the homepage. (Soccer, for instance)

Step 2: Select a tournament of your choice and click ‘Proceed’

Step 3: Choose the markets you wish to play and select the odds by clicking on them. Your selections will automatically be added to your betting slip on the right side of the page.

Step 4: Click on “Comb.Bet” below your selection

Step 5: Input the amount you wish to stake (Note that the minimum amount per COM is #5 based on the GRP selected/ticked)

Step 6: Click on ‘Proceed'

Step 7: A confirmation message will pop up on your screen. Click on ‘Confirm’

 

A message will be displayed to show that your bet has been successfully placed.

  

Q: How do I retrieve my Login Details? 

A: If you have forgotten your username, please contact our Customer Services via mail: cs@betking.com.et.

Q: How to Reset Password? 

A: You can change your password following the steps below;

Step 1: Call our Customer Support phone number or visit the shop where you registered the account

Step 2: Provide the necessary information required to validate ownership of the account.

Step 3: Login to with the default password given to you by the call centre agent

Step 4: Change your password.

Your password is now reset and updated.

May you play long!

 

Q: Where do I find my User ID & Username? 

A: Log on to https://betking.com.et with your username and password. You will find your username in the top right corner of the homepage. 

  

Q: How do I update my personal details? 

A: Please contact the customer support channel via cs@betking.com

  

Q: Can I open more than one account?  

A: No. Multiple accounts are not allowed.  

    

Q: What features does my BetKing account have?  

A: Your BetKing account is a control panel that lets you make the most of our services. You need to be logged in to make deposits or withdrawals, place bets, and so on. Under "My Account" you can view your current balance, betting history, open bets and a list of all your account actions. 

 

Q: Why am I seeing 'Invalid Coupon Code'?

A: The bet did not successfully register. The stake will be refunded.

  

PAYMENT CATEGORY 

Q: Are there any fees when withdrawing?  

A: No fees apply.  

    

Q: What is the processing time for withdrawals?  

A: All withdrawals are paid instantly at our outlets.

       

Q: How do I deposit money into my BetKing account?  

A: Kindly visit or contact the outlet that registered you to fund your account.

  

Q: Can I withdraw my money (initial deposit) back without placing bets?  

A: You must place bets before your withdrawal can be authorized.  

  

Q: Does BetKing offer bonuses?  

A: Yes. BetKing offers a unique bonus on multiple bets up to 225%. 

 

 

SPORTS CATEGORY 

  

Q: How to place a bet in Sport?  

A: To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left side of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet on in the coupon in the right-hand menu, then confirm your bet. 

You can place different kinds of bets: singles, multiples, and system (combined) bets.  

Multiple bets may be placed by combining different sports: football, tennis, etc.  

 

Q: The game has finished but my coupon is yet to be settled

A: After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.

 

Q: How long does it take for a bet to be settled?

A: Be assured that BetKing strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.

 

Q: What is Live betting?

A: Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on BetKing’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.

 

Q: Can I cancel a bet?  

A: No. A confirmed bet cannot be cancelled for any reason.  

  

Q: How many events can I add to my bet slip?  

A: The maximum number of events you can add to your bet slip is 40.  

  

Q: What does halftime/full time mean?  

A: Halftime/full time simply means you are predicting what the result of a game would be at halftime and what the outcome of the same game would be at the full time.  

E.g. 

Home/Home - Home team to lead at halftime and win the match.   

Draw/Draw - The game to be level at halftime, and a draw at full time  

Away/Home - The away team to lead at halftime, but the home team to win the match.  

Click here to view more markets and their meanings.

 

Q: What does correct score mean?  

A: Correct Score means predicting the exact score of a match at the end of normal time. 

Scores are quotes as "Home Team Score - Away Team Score". 

E.g.  Norwich City - Chelsea FC (Correct score) 1-1 (your choice)  

You win only if the match ends in a 1-1 draw and lose if there is any other outcome.  

  

Q: What does "double chance" mean?  

A: Double chance allows you to cover two of the three possible outcomes in a football match with one bet.   

- Home/Draw - This means the home team would either win or draw a match.  

- Home/Away - This means that either the home team or the away team would win a match.  

- Away/Draw- This means the away team would either win or draw a match. 

  

Q: What is the Over/Under Rule: 

A: Please note the following and apply them to your Over/Under bets.  

Under 0.5 means less than 1 which is practically 0 

Over 0.5 means at least 1 (minimum of 1)  

Under 1.5 means less than 2  

Over 1.5 means at least 2 (minimum of 2)  

Under 2.5 means less than 3  

Over 2.5 means at least 3 (minimum of 3)  

Under 3.5 means less than 4  

Over 3.5 means at least 4 (minimum of 4)  

Under 4.5 means less than 5  

Over 4.5 means at least 5 (minimum of 5)  

Under 5.5 means less than 6  

Over 5.5 means at least 6 (minimum of 6)  

Under 6.5 means less than 7  

Over 6.5 means at least 7 (minimum of 7)  

 

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